LINC Media, Inc. supports companies doing business globally.
BiOS is the systems integration division of Linc Media, Inc., supporting companies doing business globally, and since beginning operations in 1998 has become Japan’s leading IT solutions provider, building a strong reputation for quality of service.
We serve both small and large multinational companies in various industries – Banking and Finance, Insurance, Pharmaceuticals, Real Estate, Retail, Media, IT and also Legal Services.
Our bilingual onsite teams are currently providing IT consultation and support for clients in Tokyo, Yokohama, Osaka and Okinawa.
We also manage permanent placement assignments and are always looking for talented bilinguals to join our technical, sales and administrative teams.
LINC Media Inc., BiOS
Head Office
Tokyo
Main Industry
Consulting
President / Managing Director
Terrie Lloyd
Capital
100 million yen
Founded
1996
Company Size
100
URL
http://www.biosjp.com/careers.php
インプリメンテーション･エンジニア、Implementation Engineer
Manager / Team Leader | Full-Time | LINC Media Inc., BiOS
概要:
外資系通信関連会社にて、全ての商品とサービスのサポートや導入を行うリーディング･エンジニアとして、インプリメンテーション･エンジニアを募集中です。お客様の要望に応えるべく、プロジェクト･マネージャーやテクニカル･サポート･マネージャーと協力して業務を行って頂きます。
業務内容:
• Eメールや電話等を通して、全ての商品とサービスの技術的な問題を社内･社外の担当者と連絡を取り合い解決する。
• Microsoftの環境下に完全なOffice Suiteを導入し、サポートを行なう。
• グローバル･サービス･チームの顧客満足度の向上のため、マネージャーと連携をして業務を行なう。
• 問題の解決の為に、問題の詳細やファイルのログ、コンフィギュレーション･データをとりまとめ、分析してルートコーズを導く。
• サービス･チケット･サポート･データベースに挙げられてきた問題の解決の為、全てのアクションを正確に書面化し管理する。
• 発見された問題点の記録し、技術的な解決策の告示を行い、データベースへの保存を行う。
• 同時に複数の顧客に対応し、マルチタスクで業務を行なう。
• 技術的な問題の解決の為、必要に応じて直接顧客の元へ向かう(2割程度の割合)。
• プロジェクト・マネージャーやフィールド・エンジニアと協力して業務を行い、ソリューションの技術的展開のSOWの開発や設計を行う。
• 年中無休のオン･コールのカスタマー･サポートのローテーションに入り勤務を行う。
Description:
A leading global Telecommunications company is seeking an Implementation Engineer to be a lead engineer for installing and supporting a full range of products and services. This person will work closely with the Technical Support Manager and Project Managers to see that client expectations are met.
Responsibilities:
• Interface with internal and external customers to resolve technical issues on all range of products and services via the phone or e-mail.
• Install and Support the complete Office Suite, in a Microsoft IT solution environment.
• Work in conjunction with manager to reach/exceed the client/customer service satisfaction goals of Global Services Teams.
• Gather problem descriptions, log files, configuration data, and analyze them in order to determine root cause of problems and finding solutions.
• Maintain accurate documentation of all actions required to resolve issues in the service ticket support database.
• Document known issues, and solutions in a technical bulletin or solutions database.
• Ability to multi-task between several customer situations at the same time.
• Travel (up to 20%) to customer sites when required to resolve technical issues.
• Work closely with Project Managers and Field resources to develop, design, and create SOW for technical deployments of products as a Solution.
• Participate in rotating on-call schedule to provide 7x24 supports to customers, as appropriate.
• 大卒か同等の資格がある方。
• 現在のCiscoの資格（CCNAか同等の資格）とMicrosoftの資格（MCSEか同等の資格）は必須。
• 5年以上のMicrosoft Server製品の経験と、MS server (2000/2003/2008)、MS Exchange (5.5/2003/2007)、MS Office Communications Server (2007 and 2007 R2)やMS SQL Server (2003/2005)を熟知している方。
• Active Directory Hierarchical Structures、Schemas、Trusts (within/external forests)、Authentication Mechanisms、Zone TransfersやA/D replicationの為のFirewall Portsの業務経験がある方。
• Exchange Server Topologies、High Availability Configurations、Unified MessagingとLive Meeting Servicesの業務経験がある方。
• Dial Plansを熟知し、SIP-PSTN Gateways、IP-PBXs、SIP Trunking Services、Microsoft Certificate Services、QoS, QoE、Federated Services、SIP Debugging、OCS Logging Tools、OCS Troubleshootingを含むOffice Communication Serverの展開の業務経験がある方。
• H.320、H.323とSIPプロトコルの業務経験がある方。
• TCP/IPネットワーキング、スイッチ、ルーターとFirewall (NAT & PAT translations)の業務経験がある方。
• 几帳面で調整力があり、少ない指示で自発的に業務ができる方。
• ビジネスレベルの英語力と流暢な日本語力がある方。
• Bachelor’s Degree or equivalent required.
• Current Cisco Certified (CCNA or equivalent) and Current Microsoft Certification (MCSE or equivalent) a requirement.
• 5+ years of Microsoft server product experience with in depth knowledge of MS Server (2000/2003/2008), MS Exchange (5.5/2003/2007), MS Office Communications Server (2007 and 2007 R2), and MS SQL server (2003/2005).
• Working knowledge of Active Directory Hierarchical Structures, Schemas, Trusts (within/external forests), Authentication Mechanisms, Zone Transfers, and Firewall Ports for A/D replication.
• Working knowledge of Exchange Server Topologies, High Availability Configurations, Unified Messaging and Live Meeting Services.
• Working knowledge of Office Communication Server Deployments, including SIP-PSTN Gateways, IP-PBXs and SIP Trunking Services, Microsoft Certificate Services, QoS, QoE, Federated Services, SIP Debugging, OCS Logging Tools, OCS Troubleshooting, and a thorough understanding of Dial Plans.
• Working Knowledge of H.320, H.323 and SIP protocols.
• Working Knowledge of TCP/IP networking, switches, Routers, Firewalls (NAT &
PAT translations).
• Must be highly organized, detail-oriented, motivated and be able to work with little supervision.
• Bilingual in English (Business) & Japanese (Fluent).
外資系通信関連会社にて、全ての商品とサービスのサポートや導入を行うリーディング･エンジニアとして、インプリメンテーション･エンジニアを募集中です。お客様の要望に応えるべく、プロジェクト･マネージャーやテクニカル･サポート･マネージャーと協力して業務を行って頂きます。
業務内容:
• Eメールや電話等を通して、全ての商品とサービスの技術的な問題を社内･社外の担当者と連絡を取り合い解決する。
• Microsoftの環境下に完全なOffice Suiteを導入し、サポートを行なう。
• グローバル･サービス･チームの顧客満足度の向上のため、マネージャーと連携をして業務を行なう。
• 問題の解決の為に、問題の詳細やファイルのログ、コンフィギュレーション･データをとりまとめ、分析してルートコーズを導く。
• サービス･チケット･サポート･データベースに挙げられてきた問題の解決の為、全てのアクションを正確に書面化し管理する。
• 発見された問題点の記録し、技術的な解決策の告示を行い、データベースへの保存を行う。
• 同時に複数の顧客に対応し、マルチタスクで業務を行なう。
• 技術的な問題の解決の為、必要に応じて直接顧客の元へ向かう(2割程度の割合)。
• プロジェクト・マネージャーやフィールド・エンジニアと協力して業務を行い、ソリューションの技術的展開のSOWの開発や設計を行う。
• 年中無休のオン･コールのカスタマー･サポートのローテーションに入り勤務を行う。
Description:
A leading global Telecommunications company is seeking an Implementation Engineer to be a lead engineer for installing and supporting a full range of products and services. This person will work closely with the Technical Support Manager and Project Managers to see that client expectations are met.
Responsibilities:
• Interface with internal and external customers to resolve technical issues on all range of products and services via the phone or e-mail.
• Install and Support the complete Office Suite, in a Microsoft IT solution environment.
• Work in conjunction with manager to reach/exceed the client/customer service satisfaction goals of Global Services Teams.
• Gather problem descriptions, log files, configuration data, and analyze them in order to determine root cause of problems and finding solutions.
• Maintain accurate documentation of all actions required to resolve issues in the service ticket support database.
• Document known issues, and solutions in a technical bulletin or solutions database.
• Ability to multi-task between several customer situations at the same time.
• Travel (up to 20%) to customer sites when required to resolve technical issues.
• Work closely with Project Managers and Field resources to develop, design, and create SOW for technical deployments of products as a Solution.
• Participate in rotating on-call schedule to provide 7x24 supports to customers, as appropriate.
Selling Points
応募要件:• 大卒か同等の資格がある方。
• 現在のCiscoの資格（CCNAか同等の資格）とMicrosoftの資格（MCSEか同等の資格）は必須。
• 5年以上のMicrosoft Server製品の経験と、MS server (2000/2003/2008)、MS Exchange (5.5/2003/2007)、MS Office Communications Server (2007 and 2007 R2)やMS SQL Server (2003/2005)を熟知している方。
• Active Directory Hierarchical Structures、Schemas、Trusts (within/external forests)、Authentication Mechanisms、Zone TransfersやA/D replicationの為のFirewall Portsの業務経験がある方。
• Exchange Server Topologies、High Availability Configurations、Unified MessagingとLive Meeting Servicesの業務経験がある方。
• Dial Plansを熟知し、SIP-PSTN Gateways、IP-PBXs、SIP Trunking Services、Microsoft Certificate Services、QoS, QoE、Federated Services、SIP Debugging、OCS Logging Tools、OCS Troubleshootingを含むOffice Communication Serverの展開の業務経験がある方。
• H.320、H.323とSIPプロトコルの業務経験がある方。
• TCP/IPネットワーキング、スイッチ、ルーターとFirewall (NAT & PAT translations)の業務経験がある方。
• 几帳面で調整力があり、少ない指示で自発的に業務ができる方。
• ビジネスレベルの英語力と流暢な日本語力がある方。
Certifications and Special Requirements
Qualifications:• Bachelor’s Degree or equivalent required.
• Current Cisco Certified (CCNA or equivalent) and Current Microsoft Certification (MCSE or equivalent) a requirement.
• 5+ years of Microsoft server product experience with in depth knowledge of MS Server (2000/2003/2008), MS Exchange (5.5/2003/2007), MS Office Communications Server (2007 and 2007 R2), and MS SQL server (2003/2005).
• Working knowledge of Active Directory Hierarchical Structures, Schemas, Trusts (within/external forests), Authentication Mechanisms, Zone Transfers, and Firewall Ports for A/D replication.
• Working knowledge of Exchange Server Topologies, High Availability Configurations, Unified Messaging and Live Meeting Services.
• Working knowledge of Office Communication Server Deployments, including SIP-PSTN Gateways, IP-PBXs and SIP Trunking Services, Microsoft Certificate Services, QoS, QoE, Federated Services, SIP Debugging, OCS Logging Tools, OCS Troubleshooting, and a thorough understanding of Dial Plans.
• Working Knowledge of H.320, H.323 and SIP protocols.
• Working Knowledge of TCP/IP networking, switches, Routers, Firewalls (NAT &
PAT translations).
• Must be highly organized, detail-oriented, motivated and be able to work with little supervision.
• Bilingual in English (Business) & Japanese (Fluent).
Details and Requirements
Requirements
Japanese: Daily ConversationalEnglish: Business Level
Degree Level: Bachelor